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Senior Customer Success Manager – Netherlands/Ireland – German Speaking
Client:
Trellix
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
7d71908b7edb
Job Views:
7
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
About the Role:
In this role, you have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to Trellix’s growth and success.
As the lead customer liaison for strategic accounts, you will develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer's business strategy, technical environment, and measurements for success.
You will build and develop customer-specific success plans to oversee customer onboarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions.
Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion, retention, and renewal opportunities.
You will be an advocate for our customers with a focus on transformation and engagement to promote a successful experience with our products and services and utilize Quarterly Business Reviews to continue alignment and highlight ongoing progress.
Develop a comprehensive understanding of typical business and cyber security challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment.
Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D, and CS Engineering.
The cross-functional nature of this role provides a deeper understanding of all aspects of the business.
Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed.
About You:
You will be considered the lead customer liaison for strategic accounts driving customer renewals.
Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer's business strategy, technical environment, and measurements for success with Quarterly Business Reviews to continue alignment and highlight ongoing progress.
Advocate for our customers with a focus on transformation, engagement, and experience.
Build and develop customer-specific success plans to oversee customer onboarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions.
Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion opportunities.
Develop a comprehensive understanding of typical business and cyber security challenges faced by customers whilst demonstrating the fundamental capability of our technology, driving feature adoption to maximize time to value and return on investment.
Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D, and CS Engineering.
Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed.
Minimum Requirements:
* Native German language is a must
* Public Sector Experience is preferred
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours, and family-friendly benefits to all of our employees.
* Retirement Plans
* Medical, Dental, and Vision Coverage
* Paid Time Off
* Support for Community Involvement
We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.
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