Job Description
Senior Service Analyst (Change & Release Process)
Our client, a global leader in healthcare, pharmacy, and retail, is seeking a Senior Service Analyst to join their team in Dublin. This hybrid role focuses on optimizing Change & Release processes in a SaaS environment to ensure operational stability and compliance.
Key Responsibilities:
* Collaborate with global teams to monitor and improve Change & Release processes.
* Analyze data to identify trends, inefficiencies, and non-compliance, providing actionable insights through reports and dashboards.
* Conduct quality assessments, post-implementation reviews, and drive process improvements.
* Support ITIL processes, including Change, Release, Incident, and Problem Management.
* Train and upskill team members on tools and processes.
Requirements:
* 3+ years experience in Audit, Compliance, or Governance within a service environment.
* Strong understanding of ITIL Service Delivery (Change & Release Management).
* Proficiency with tools like ServiceNow, Confluence, Azure DevOps (ADO), and Jira.
* Analytical mindset with excellent stakeholder management and presentation skills.
* Familiarity with SaaS environments and Cloud Technologies is a plus.
* Service Delivery tools like ServiceNow, Remedy, Helix.
Benefits:
* Hybrid work in Dublin Technical Centre.
* Competitive salary + annual bonus (20% or more).
* Healthcare for you and your family.
* Pension allowance (6%) and pharmacy discount card.