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Homeless Services Project Worker, Galway
Client:
Cope Galway
Location:
Galway, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ec8575969fd3
Job Views:
2
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Homeless Services Project Worker
COPE Galway is looking for passionate Homeless Services Project Workers across various locations.
Job Title: Project Worker, Homeless Services
The Role
The Project Worker is tasked with providing practical assistance and support to families and/or individuals during their engagement with COPE Galway Homeless Services with a focus on assisting to source and secure appropriate accommodation options and on supporting to address health and care needs where appropriate. The role carries with it an opportunity to develop skills across a variety of homeless services in Galway City.
These include:
* Short Term Accommodation facilities for single homeless people and for families
* Support to families and single people residing in Private Emergency Accommodation
* A Day Centre and Outreach service for people at risk of rough sleeping
* Resettlement, Tenancy Support and Community Based Housing
* A seasonal Cold Weather Response
The successful candidate will be deployed to work within COPE Galway’s homeless services where needed and on a periodic rotational basis where appropriate and will be first assigned to work in the service named in the advert. They will carry a key working case load in the services where deployed with responsibility for care and case management and on duty they will have a responsibility to, as part of a team, ensure the smooth and safe operation of that service. They will work with their colleagues to collaboratively embed the values of COPE Galway and a trauma informed approach within COPE Galway Homeless Services.
Current vacant assignments are:
Family Services x 1 (Contract 1 Year Fixed Term)
Duties and Responsibilities
The Project Worker is responsible to the Team Leader/ Manager. Their (not exhaustive) key duties are:
Client Services and Support
* To process referrals made to the service
* To conduct assessments in a professional, sensitive and appropriate manner
* To intensively work with clients to source and secure accommodation including supporting clients to move on to long-term permanent housing both in terms of securing independent tenancies and putting the supports in place in their communities.
* To, through the key working process, support clients to access local services such as medical, welfare, training, education and employment service
* To provide practical support and assistance to clients
* To assist all clients with health, safety and general welfare
* To actively engage with and facilitate clients in accessing a broad range of services including housing, health, welfare, education and training and leisure services aimed at integrating clients into the community
* To work with all clients and endeavour to win their trust and respect, be proactive in addressing difficult or problematic situations as they arise in a sensitive and direct manner within the framework of the organisational policies and procedures
* To support clients to address interpersonal issues
* To work in partnership with clients, promoting self-advocacy and when necessary, advocate on client’s behalf
* To promote opportunities for clients to use their own strengths and expertise to enable them to address their homelessness.
Service Operation and Development
* To ensure the day-to-day operations of the project run smoothly and in accordance with the policies and procedures and the values of COPE Galway
* To ensure a safe, welcoming and friendly environment is established and maintained
* To ensure that clients are consulted and involved in the operation of the service to the greatest practical extent
* To respond to difficult or problematic situations in a sensitive manner and within the framework of the Organisation’s policies and procedures
* To be flexible in the delivery of the service including implementing interventions in the area of prevention of the breakdown of clients stays in their accommodation.
* To work effectively both within the team and as a lone worker
* To adhere to all of COPE Galway’s policies and procedures
* To work in line with NQSF (National Quality Standards Framework for Homeless Services)
* To adhere at all times to the COPE Galway Child Protection and Welfare Policy & Procedure and the Children First Guidelines
* To ensure that all incidents, events and handovers are recorded using the systems in place
* To ensure that confidentiality is maintained in accordance with the COPE Galway Data Protection Policies and Procedures and agreed information sharing protocols
* To maintain domestic, health, and hygiene standards in the building at the highest standards including engaging in cleaning standards as required.
* To work positively and effectively as a member of a team and the wider Organisation
* To attend and contribute to team meetings, supervision and other meetings as required
* To communicate effectively and respectfully with colleagues and clients
* To maintain positive and mutually beneficial relationships with relevant external agencies
* To contribute to the fostering of positive relations with the local community and in particular with those living in the immediate neighbourhood by responding to enquiries made to the project
* To be committed to and contribute to ongoing service development.
* To continue to learn and develop professionally through participating in training and workshops
* To undertake specific roles within the service assigned/deployed to and/or organisationally as required (e.g. Health and Safety representative) and within the wider organisation
* To carry out any other reasonable duties as requested
Person Specification and Core Competencies
The ideal candidate will have:
* A minimum of two years experience of working with vulnerable communities
* A recognised third-level qualification (minimum level 8) in social care/related field or CORU registered social care worker.
* A commitment to the Vision, Mission and Values of COPE Galway
* An understanding of the nature of homelessness and of the complex needs of homeless families
* Integrity and an ability to build trusting and respectful professional relationships
* An understanding of a broad range of issues including equity, inclusion, diversity, homelessness, mental health, addiction, trauma, children’s needs, relationship and family breakdown, poverty and social exclusion
* Good written and oral communication and I.T. skills
* A full clean driving license
* Strong Interpersonal and teamwork skills
* A receptiveness to feedback from clients and colleagues
* An ability to contribute to the prevention and management of challenging behaviours and effective skills in dealing with challenging and pressurised situations
* Resilience and a positive outlook
* Leadership and problem-solving skills
* A practical common-sense approach
* An ability to understand, prevent and respond appropriately to challenging behaviour
* An openness to change
Please note, that a full clean driving license and access to own vehicle is required for some assignments. Where this is the case, it will be clearly stated on the advert.
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