Customer Retention & Development Manager, Dublin
Client:
Expeditors
Location:
Dublin, Ireland
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
8f6611665936
Job Views:
3
Posted:
19.04.2025
Job Description:
Job Description
Support and drive both business retention and development through existing Expeditors’ customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations.
Responsibilities and Duties
1. Build a District Retention Program that includes coverage for all customers producing revenue in our District.
2. Oversee strategic growth of LAM and CAM customers through regular business reviews.
3. Management of CAM’s & LAM’s.
4. Facilitate monthly branch retention meetings.
5. Develop and protect content-driven business reviews that protect our core retention pillars: Confirm we are experts, Align with Sales Strategy, Performance Metrics, Value Add; Joint initiatives and quantify savings/cost avoidance, Information which tells a story or prompts discussion (no data dumping).
6. Build and protect consistency in our branch and service offerings.
7. Direct, drive and ensure that all new clients receive benefits from a formal transition.
8. Measure and analyze Customer revenue trends and proactively communicate these trends.
9. Drive consistency and usage of CRM through Product Managers and Account Management Team.
10. Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals.
11. Coach and mentor direct reports to develop them professionally and personally.
12. Ensure incremental improvements are made on building stronger customer relationships.
13. Grow our revenue across multiple products and geographies.
Qualifications
1. University or equivalent business qualifications.
2. Minimum 5 years personnel management experience.
3. Knowledge of Expeditors product and services.
4. Knowledge of required Expeditors operating systems.
5. Proficient in MS Office and CRM software.
6. Strong oral, written, communication, and presentation skills.
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