Intercom is an AI-first customer service platform that helps businesses deliver better, faster, more personalized support.
Intercom is bringing AI-first Customer Service to the world, dramatically improving experiences for customers, support agents, and managers alike. Modern, fast, and easy-to-use, Intercom’s complete AI-first Customer Service Platform enhances the customer experience, improves operational efficiency, and scales with our customers’ business every step of the way.
What's the opportunity?
Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.
What will I be doing?
* Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.
* Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.
* Contribute to our technical architecture as we grow.
* Care about agility as much you care for scalability and availability.
* Contribute to all phases of software development including ideation, prototyping, design and implementation.
* Play an active role in hiring, mentoring and career development of other engineers.
* Raise the bar for technical standards, performance, reliability, and operational excellence.
What skills do I need?
* Ideally, you’ve built an exciting SaaS product in your previous roles.
* Significant, demonstrated impact that your work has had on the product and/or the teams.
* Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.).
* You will have experience with Distributed systems.
* 2+ years of experience as the primary technical leader for a team.
* Experience collaborating directly with technical leaders, product teams and designers.
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Competitive salary and equity in a fast-growing start-up.
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
Open vacation policy and flexible holidays so you can take time off when you need it.
Paid maternity leave, as well as 6 weeks paternity leave for fathers.
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity.
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