Job Title: Grade III Clerical Officer
Summary: We are seeking a highly organized and detail-oriented Clerical Officer to provide administrative support to our team. The successful candidate will have excellent communication skills, be able to maintain accurate records and files, and provide exceptional customer service.
Key Responsibilities:
* Provide office support, answer queries and provide a reception/telephone service
* Manage data, including maintaining, correcting, collating, interrogating, validating and processing data
* Maintain accurate up-to-date records filing systems and records (computerized/paper copy)
* Assist in and/or prepare reports as necessary
* Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
* Action all communications in a timely manner
* Undertake any other administrative support and assignments as directed
* Represent the service in a positive manner
Customer Service:
* Make phone calls to and take phone calls from members of the public
* Use email as a form of communication when required
* Promote and maintain a customer-focused environment
* Ensure that service users are treated with dignity and respect
* Act on feedback from service users/customers and report same to Line Manager
Service Delivery and Improvement:
* Handle sensitive and confidential information as per GDPR guidelines
* Actively participate in innovation and support change and improvement initiatives within the service
* Identify potential problems/inconsistencies in a timely manner and consult with Line Manager as appropriate
Standards, Policies, Procedures and Legislation:
* Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively
* Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role
* Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service
Requirements:
* A minimum of [Salary] per annum