Retail Supervisor
Title: Retail Supervisor
Objective:
* To assist the Retail & Forecourt manager and area manager in the delivery of store targets (both in terms of sales & profitability) through the effective management of store operations and personnel.
Key Responsibilities:
Supervision:
* Supervise the activities of the retail sales team daily and ensure necessary tasks are completed to an appropriate level.
* Ensure high-quality and consistent customer service is provided at all times.
* Delegate and communicate effectively with the retail sales team.
* Supervise the effective induction and training of all employees.
* Communicate sales performance to the team.
* Assist the store manager in the recruitment of high-caliber retail sales assistants.
* Assist the store manager in the effective management of retail sales team performance.
Operations:
* Ensure the store is merchandised in a customer-friendly and competitive manner ensuring compliance with company procedures and guidelines.
* Ensure housekeeping in the store is maintained at an optimum level.
* Co-coordinate in-store sales and promotions.
* Communicate with the retail sales team regarding in-store sales and promotions.
* Ensure the appropriate cash register and cash handling policy is adhered to.
* Ensure shelf-edged labels are updated every week.
* React to local market trends and competition in an appropriate manner.
* Ensure customers receive high-quality and consistent service at all times.
* Deal with and rectify customer complaints effectively and pleasantly.
* Proactively take necessary action in-store improvements following customer complaints.
Stock Management:
* Assist the manager in preparations for stock take and supervise where appropriate.
* Assist the manager in minimizing stock loss through wastage, damages, and pilferage.
* Ensure food management and waste systems are adhered to by the retail sales team.
* Check stock to ensure adequate stock is available for customers' needs.
* Ensure stock is rotated appropriately to ensure in-date stock is available and to minimize waste through out-of-date stock.
Legislation & Security:
* Ensure secure opening and closing procedures with the store manager.
* Assist the manager as appropriate in matters relating to managing staff ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation.
* Identify and reduce or remove potential hazards in the store.
* Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly.
Office:
* Count cash correctly daily and prepare lodgments for Securicor to pick up.
* Prepare accurate floats daily.
* Lodge money in the ATM.
* Complete reports as requested by the Head Office accountant properly in the shop daily and weekly.
* Submit reports to the Head office either on a daily or weekly basis.
* Book Delivery Dockets daily onto the CBE system.
* Conduct Stock takes of key lines daily or weekly and as requested by Head Office Accountant.
* Organize the monthly stock count.
* Complete Rota in conjunction with the Retail Manager and ensure that wage report sent to Galway are correct every week.
* Ensure all transfer dockets that impact the shop are correct.
* Make Newspaper and Magazine returns.
* Follow up on short deliveries/credit notes.
* Keep all filing up-to-date.
* Help on the Shop Floor.
* Order Coin for the Shop.
* Perform ad-hoc duties at the request of the Head Office or the Retail Manager/Area Manager.
* Be flexible to assist at tills during peak and busy times.
Nature of the Job:
The Retail Supervisor plays a vital role in maintaining strong quality control standards, working with the General Manager to achieve sales and profits, through managing people of diverse backgrounds and experiences. This position requires significant upgrading of management quality, skill level, and self-sufficiency.
The Retail Supervisor will work closely with fellow management and staff to build positive interpersonal relationships and motivate through frequent personal contact. They will also work with the General Manager to drive turnover down at both the salaried manager and crew level.
Integrity:
The successful candidate will demonstrate integrity by communicating intentions, ideas, and feelings openly and directly. They will be honest, walk the talk, and solicit feedback about their performance in this area. They will stand up for their beliefs, admit their own mistakes and vulnerabilities, and take actions to correct mistakes. They will choose to be honest and forthright even in difficult situations.
Work Environment:
The Retail Supervisor will work in a fast-paced, non-stop environment. The job may be physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, quantity of staff, preparedness for business demands, etc. Certain business volumes necessitate prolonged periods without sitting down.