Job Title: Staff Product Manager – Work Automation
We are seeking a highly skilled and experienced Staff Product Manager to lead the development and delivery of our Genesys Cloud CX Work Automation technology.
About the Role:
* Lead components and essential experiences of the Genesys Cloud CX Work Automation offering, from both functional and business perspective.
* Develop a deep understanding of customer service managers/supervisors' pain points, workflows and goals.
* Lead cross-functional teams through all stages of the product lifecycle (Discovery, Delivery, Operations).
Requirements:
* 7+ years' experience with enterprise software product management, with a focus on workflow automation, contact center technologies, or productivity/automation tools for managers.
* Proven track record of delivering successful products and features that drive customer and business outcome in an enterprise B2B setting.
* Strong understanding of the customer service domain, including contact center operations, and supervisor workflows and pain points.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
What We Offer:
* Competitive salary: €120,000 - €180,000 per year
* A dynamic and supportive work environment
* Ongoing training and development opportunities