IT Support Manager/Technical Services Manager
The IT Support Manager/Technical Services Manager plays a crucial role in ensuring the smooth operation of our company's technology infrastructure.
Responsibilities:
* Manage IT Assets: Oversee the management and control of IT assets, including hardware, software, and network infrastructure.
* Provide technical support and troubleshooting for IT systems, ensuring minimal downtime and efficient resolution of issues.
* Conduct regular maintenance, updates, and backups of IT systems to ensure reliability and security.
* Lead, mentor, and develop an IT support team of 3-4 members, fostering collaboration and efficiency.
* Ensure IT operations adhere to industry regulations and data protection standards, with appropriate security measures in place.
* Collaborate closely with clients to understand their IT needs and deliver tailored support and solutions.
* Plan, allocate resources, and lead IT projects from initiation to completion.
Qualifications:
* Education: Degree in Information Technology, Computer Science, or a related field.
* Experience: Minimum 8+ years of proven IT support experience, with at least 3 years in a management role. Healthcare or retail industry experience is desirable but not essential.
* Technical Skills: Proficiency in network management, system administration, and common IT support tools/software.
* Communication Skills: Strong verbal and written communication skills for effective interaction with clients and team members.
* Problem-Solving: Excellent analytical and problem-solving abilities to address complex IT issues.
* Leadership: Proven ability to manage and motivate a team effectively.
About the Role:
This role ensures that clients have access to reliable and secure IT systems to support their operations. It also involves maintaining robust internal systems, contributing to the smooth running of operations.
Candidates with healthcare or retail sector expertise will be strongly considered. Those with indirect experience through service providers or third-party suppliers are also encouraged to apply.