Customer Success Executive (CSE-25)
You will contribute directly to Seopa's success, owning customer accounts, shaping long-term partnerships, onboarding new customers and driving mutual growth with our clients.
This role offers opportunities to progress your career in a growing and supportive team.
About the Role
* Owning relationships with multiple accounts, be a trusted advisor, understanding customer needs and working together to identify new sales opportunities with existing customers.
* Negotiate with impact, securing contracts and new product opportunities that benefit both customers and the business.
* Represent Seopa at customer meetings, conferences and exhibitions to aid business and organisational development (some travel within the UK required).
* Share your knowledge with colleagues and where appropriate assist junior employees.
* Become a market expert, understanding customer, market and industry trends to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of Seopa product lines.
* Provide product support for customer accounts, collaborating with other teams to resolve issues in a timely manner.
* Onboard new customers, liaising with other teams to ensure seamless integration.
* Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
Collaboration and Support
* Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.
Personal Specification
* Determined and eager to embrace new experiences and responsibilities.
* Confident communicator: Empathetic and comfortable dealing with senior company executives.
* Customer focussed: Thrive on customer interaction.
* Organised and proactive.
Requirements
* Minimum of 1 years experience in a customer facing, account management role, ideally from a technology, consulting, insurance, financial, utilities product background.
* Experience managing and maximising the profitability of multiple B2 B relationships in a target driven environment.
* Strong analytical skills to interpret data.
* Excellent skills in MS Office (particularly Excel).
* Proven ability to self-educate.
* Superb written and verbal communication skills.
* Able to communicate confidently face to face and virtually.
Desirable Experience
* Experience in an IT, e-commerce, fintech or financial services environment.
* An appreciation of web/software development.
* Experience of CRM or Google Analytics.
About Seopa
We are a multi-award-winning company with a friendly, dynamic and inclusive working environment.
As an indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines.
Our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices.
Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites.
Our products are used by over 400 financial partners in the insurance, finance and utilities industry.
We have received several prestigious awards, including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards Gold Standard Best Managed Companies awards (2020, 2021 and 2022) and Platinum Best Managed Companies award 2023 and 2024.