About the Role
This is an exciting and challenging position within a rapidly expanding organization.
Our client offers excellent opportunities for personal growth and career development.
The role involves overseeing the smooth operation of our client's Centre, encompassing sales, client services, suppliers, billing, administration, marketing, and community engagement.
Main Responsibilities
* Ensure all relevant documentation is received from clients, filed, and kept up to date.
* Manage office sales, renewals, meeting room sales, virtual office sales, and general marketing of the centre.
* Monitor and update annual reviews on all client contracts as necessary.
* Deliver exceptional customer service standards to all clients and guests.
* Serve as the primary point of contact for internal client requests and ensure their needs are met in accordance with company policies and procedures.
* Coordinate mail shots to tenants and update them as required, ensuring timely follow-up.
* Perform reception duties, including telephone answering, post, and email management.
* Liaise with suppliers to maintain quality service and address any issues that arise.
Requirements
* Three years of experience working in a busy Property/Facilities Management/Hospitality environment.
* Excellent MS Office skills, including time management and prioritization abilities.
* Proven customer service experience, including marketing and general administration.