Job Description:
Our client, a leading American tech giant, is seeking an Account Coordinator to support the Media Sales team.
The ideal candidate will serve as a point of contact to resolve client and stakeholder escalations by assessing, assigning, and resolving ticket requests received through internal stakeholders.
Key Responsibilities:
* Support the Sales Account Team across various tasks, including Excel creation and analysis, supporting the surfacing of optimizations and customer account analysis, PBi dashboard creation, and account administration.
* Build and provide the Account team with all client-facing reporting requests.
* Work with Operations teams for creative flighting and changes.
* Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot, and resolve issues.
* Effectively follow processes and guidelines.
* Review account health and provide optimization recommendations.
* Coordinate with team members to manage daily team workload and schedules.
* Help foster innovation in tools and processes to make the team more effective and efficient.
* Stay up to date with new product releases and reporting functionality.
Required Qualifications:
* Readiness and capability to learn the digital marketing ecosystem.
* Critical thinker who is organized and can make decisions based on clear priorities.
* Problem solver and multitasker who can partner well with other teams.
* Collaborative teammate who can build successful team relationships with partners.
* Excellent written and verbal communication skills.
* Flexible and able to quickly adapt to changing business needs and processes.
* Self-motivated and willing to contribute ideas.
* Fluency in English and German.
Preferred Qualifications:
* Microsoft Advertising Certification or equivalent.
* Experienced using Excel to analyze information, including data manipulation, VLookups, creating and using pivot tables, and data analysis.
* Experience using Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT).
* Search/Programmatic/Display or 1+ years working in a digital media experience sales or customer service.