Hybrid
We are seeking to hire an experienced Level 2 Engineer on behalf of our client in Dublin.
This role will involve troubleshooting and managing Level 2 IT Support tickets and resolving issues for your clients. You will work on physical and virtual client and server devices, and troubleshoot applications and on-premises/Cloud servers, while deploying IT solutions.
Responsibilities:
* Managing and resolving tickets and service requests designated to you by the Helpdesk Manager
* Acting as the escalation point-of-contact for Level 2 IT Support tickets
* Deploying, migrating and documenting IT solutions for your client base
* Introducing and suggesting new technologies to the management team
* Overseeing, training and mentoring the activities of the Level 1 Support team
Requirements:
* A minimum of 3 years experience with Office 365 Administration, including M365 tenancy portal, Exchange administration, SharePoint administration and MS Azure Portal
* Experience with firewall deployment (preferably SonicWall) and network troubleshooting
* Experience with Intune management and deployment
* Strong experience with MS Windows Server 2016 and above
* Ideally, you will have certifications including MCSA/MCSE, CCNA, AZ-104, MS 102 and CompTIA Network+, or other relevant certifications
#J-18808-Ljbffr