Job Description
LetsGetChecked are looking to hire a Customer Solutions Executive to join our team.
We are looking for a customer oriented individual with a great attitude, who is highly organised and self-motivated.
You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.
What will I be doing?
1. Answering incoming calls and responding to customer’s emails and online chat queries
2. Providing product and service information to customers
3. Managing and resolving customer issues
4. Identifying and escalating customer issues to management
5. Engaging in up-selling and add on sales in your interactions with customers
6. Documenting all call information according to standard operating procedures
7. Recognising, documenting, and alerting the management team of trends in customer queries
8. Completing call logs and reports
9. Other duties as assigned
Qualifications
10. Bsc in Business or buiness related field
11. Fluent English
12. Customer Service orientation
13. Strong interpersonal skills
14. Ability to communicate clearly and effectively
15. Patience and attentiveness
16. Organisational skills
17. Attention to detail and accuracy of work
18. Problem analysis and problem-solving
19. Professional at all time
What skills are a bonus?
20. Fluency in a second language
21. Healthcare background
What competencies are required?
22. Initiative
23. Analytical Thinker
24. Teamworker
25. Project Management skills
26. Innovation
Additional Information
What are the benefits of working with LetsGetChecked?
27. The successful applicant will work as part of a focussed team, where no two days are the same and there are opportunities for success.
28. Work in a fast-paced and rapidly expanding Healthcare and Technical company with a clear focus on personal health improvements
29. Free testing kits monthly to monitor your own health
30. Competitive salary
31. Tax Saver
What are the job specifics?
32. Location: Dublin – Dun Laoighre
33. Duration: Full time – Permanent
34. Start Date: ASAP