* To follow agreed Brand Standards for service of Food & Beverage
* To serve all our guests in a friendly, efficient and professional manner
* To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
* To greet all guests in a warm and friendly manner
* To ensure the correct uniform including name badge is worn at all times
* All staff should be presentable at all times and in adherence with the grooming standards in the staff handbook
* To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
* To ensure any complaints and incidents are brought to your manager or supervisors attention at the time