The company:
Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.
With plants and distribution hubs across Ireland, Elis offers an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards. Our, 1400+ workforce, proudly support over 10,000 Irish businesses, delivering quality products and services. Our circular services help clients stay focused on their core business while allowing them to reduce their environmental footprint.
The Role
The Customer Service Manager will be responsible for ensuring an efficient service to our customers based in nursing homes. They will be the main link between the customer and Production / Distribution Departments. The Customer Service Manager will communicate the customers' requirements to the relevant Departments and in turn keep the customer up to date on enquiries / deliveries in a timely manner. The Customer Service Manager will require excellent problem-solving capacity, with a demonstrated ability for considerable analysis and sound judgment to find solutions in a complex environment with shifting and competing priorities.
Reporting to the General Manager, you will support them in the overall delivery of the Departments objectives.
Key Responsibilities:
Support the General Manager and Account Reps with the most up to date data and information received from the Customer.
Building and maintaining a relationship with our Care Homes customers including regular face to face meetings
Visit customer base regularly to ensure good customer relations, to resolve service issues, to review contracts, to retain business
Liaising with Production / Distribution departments to ensure the Customer requirements are communicated clearly and any potential issues are addressed and communicated back to Customer.
Monitoring of customer order patterns and stock holdings with the Account Representative and General Manager and maintain accuracy of usages.
Responsible for the Debt Control for this customer base.
Responsible for the annual price increases for the customer base.
Skills and Knowledge:
Excellent interpersonal and communication skills with the ability to establish and maintain good working relationships at all levels in the business and with the Customer.
Ability to handle pressure and high volume of work at peak periods. Attention to detail extremely important.
Good organisation skills and ability to multitask and prioritise tasks as required.
Advanced computer skills including proficiency in Microsoft Office suite (Excel, Word, PowerPoint, E-Mail, Pivot Tables etc).
Good business understanding and commercial skills
Customer minded problem solver - proactive.
Team player
Full B Licence