DescriptionThe EMEA Implementation Team is responsible for the on-boarding and set up of all core cash management business for TS (Treasury Services) clients in our region. A critical part of the process relies on effective working relationships between Implementations, Sales, Product & Client Service. In addition, we work closely with a variety of internal functional partners, in order to ensure seamless end to end service delivery. We manage the end-to-end implementation process, from client kick off, project scoping, documentation and services set-up, testing and go live and transition to Client services for a wide range of client sectors, using a tried and tested methodology to deliver a high quality client experience, while speeding revenue into the bank.
As a Payments Implementation Manager - Associate in Implementations Team you will be responsible for the on-boarding and set up of all core cash management business for TS (Treasury Services) clients in our region. You will manage the end-to-end implementation process, from client kick off, project scoping, documentation and services set-up, testing and go live and transition to Client services for a wide range of client sectors, using a tried and tested methodology to deliver a high quality client experience, while speeding revenue into the bank.
Job responsibilities
Implements Cash Management solutions, of varying size and complexity, primarily in Europe Middle East and Africa
Manages multiple deals /projects concurrently by being the central point to both internal and external customers
Partners closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
Develops project plans as agreed for each deal incorporating the methodology used within the Project Management Team and provides guidance to the client with respect to the tasks and their role within the plan
Attends regular client meetings/calls to review the project against the plan
Works with internal and external parties to deliver the solution within the minimum time frames
Provides accurate and timely implementation statuses and escalate issues that impact the client experience or put the target date at risk
Provides support to team colleagues as required
Identifies and communicates process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
Attends meetings and training as required to continue development and product knowledge
Required qualifications, capabilities, and skills
Experience in working with corporate and / or Financial Institutions clients with strong client servicing skills
Strong verbal, written and interpersonal communication skills
Project Management skills required
Excellent time management and prioritization skills in a high pressure, competing-priority work environment
Able to work in a team environment and partner with colleagues
Effective issue resolution and escalation skills
Experience working with Treasury Services and Securities products
Preferred qualifications, capabilities, and skills
Any other EU language than English would be an asset