Maynooth Medical Centre is a GP practice in Kildare and is looking to hire a part-time receptionist. This is a friendly, well-organised practice and, while it is busy, it is not as hectic as some practices and generally patients are very nice and respectful. This is a 20 hour per week/job-share position (hours alternate from week to week – 8 hours per day Mon/Tue/Wed of one week and Thurs/Fri the following week so 24 hours one week and 16 hours the following week - hours being 9-5). We are hoping for a candidate who sees this as a medium to long-term option and who may be in a position to start in the next 2-4 weeks.
REQUIREMENTS
1. Excellent interpersonal, communication and telephone skills
2. Strong multi-tasking skills
3. Candidates should display initiative, common sense, problem-solving ability and flexibility
4. Strong ethos of confidentiality
5. Must have fluent English and excellent computer skills
6. Experience working in a GP surgery or hospital environment is preferable. Experience in Socrates Practice Management software is an advantage
7. The ability to manage patient needs / expectations in a fast-paced environment
8. Friendly and upbeat demeanour
9. Flexibility to cover additional hours such as annual/sick leave cover
DUTIES AND RESPONSIBILITIES
1. Dealing with patient queries face to face and all telephone queries including orders for prescriptions, social welfare certificates, medical card enquiries etc.
2. Responsible for taking all payments coming into the practice, cashing up and balancing books
3. Answering telephone calls, scheduling appointments and dealing with patient questions
4. Follow up and action of tasks assigned by the doctors throughout the working day
5. Keeping reception and waiting area clean, neat and tidy
6. Managing email communication and patient requests with discretion and sensitivity
7. Managing confidential patient information
8. Communication with hospitals and consultants
9. General office duties such as filing, scanning medical records and submitting claims to the HSE
Job Types: Part-time, Permanent
Pay: From €16.50 per hour
Expected hours: 20 per week
Schedule:
* Monday to Friday
Work Location: In person
Expected start date: 14/10/2024
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