Drive client satisfaction and business growth as a Customer Success Manager at Cloudwave. Leverage your strategic mindset to foster strong relationships and ensure optimal utilization of our solutions.
Part Time
Ireland
CUSTOMER SUPPORT
About Role
* Raise awareness of Cloudwave in North America through a multi-channel strategy, ensuring seamless integration with regional sales teams.
* Serve as the face of marketing for the regional sales team, equipping them with customized templates, emails, and snippets to enhance customer outreach efforts.
* Develop and execute a regional demand generation plan and strategy, supporting regional revenue goals and driving efficiency of demand generation programs.
* Collaborate with the global acquisition team to provide regional market requirements, optimizing campaigns through digital channels and enhancing the impact of regional marketing initiatives.
* Work with the regional GTM team and the customer advocacy lead to identify and develop case studies, ensuring timely lead routing and follow up with local GTM teams to track success metrics.
Qualifications
* 2+ years of experience in regional marketing at a fast-growing organization, showcasing ability to work collaboratively with regional and global teams across departments.
* A proven track record of designing and executing in-person and virtual events at scale, including webinars, user conferences, and tradeshows.
* Exceptional writing and verbal communication skills, combined with a strong sense of ownership, coachability, and a willingness to push boundaries and drive excellence in customer success.