Job Description
At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
We are looking for a dynamic and passionate Learning and Development Executive to join our prestigious four-star luxury hotel. This role offers a unique opportunity to contribute to the growth and development of our talented team members. The Learning and Development Executive will play a pivotal role in ensuring the continuous learning and professional development of our employees. With a focus on both operational and office-based tasks, this role will require a versatile individual who can balance hands-on training with administrative responsibilities. Moreover, as an exciting project, the successful candidate will lead the implementation of a new Learning Experience Platform. Additionally, you will provide valuable support to the Human Resources office, contributing to various HR activities and initiatives. If you are a motivated, creative, and forward-thinking professional with a passion for training and development, we invite you to apply for this challenging and rewarding role.
About The Role
Duties and Responsibilities of the Role:
Training and Development Programs:
* Collaborate with department heads and HR to identify training needs and develop comprehensive learning and development programs.
* Design and deliver engaging training sessions, workshops, and e-learning modules that align with the organization's goals and objectives.
* Conduct training needs assessments, evaluate training effectiveness, and make recommendations for program enhancements.
* Monitor industry trends and best practices in learning and development, and incorporate them into the training programs.
Onboarding and Orientation:
* Develop and implement a structured onboarding and orientation program for new employees, ensuring a smooth integration into the organization.
* Coordinate with department managers to facilitate department-specific training for new hires.
* Provide guidance and support to new employees, answering questions and addressing concerns during the onboarding process.
Performance Management:
* Support the performance management process by assisting in the development and implementation of performance appraisal systems.
* Provide training and guidance to managers on performance feedback and coaching techniques.
* Collaborate with HR and department managers to identify performance gaps and develop targeted training interventions.
Learning Experience Platform (LXP) Implementation:
* Lead the implementation of a new Learning Experience Platform (LXP) for the organization.
* Collaborate with external vendors and internal stakeholders to define requirements, select the appropriate platform, and customize it to meet the organization's needs.
* Develop and deliver training on the LXP to ensure smooth adoption and utilization by employees.
* Monitor and evaluate the effectiveness of the LXP, making recommendations for improvements and enhancements.
Talent Development:
* Identify high-potential employees and develop customized development plans to nurture their skills and capabilities.
* Collaborate with department managers to create career progression pathways and succession plans.
* Provide coaching and mentoring to employees to support their professional growth and development.
Administrative Tasks:
* Maintain accurate and up-to-date training records, including attendance, evaluations, and certifications.
* Create SOP’s for all departments alongside key contributors such as HODS, supervisors or trainers
* Prepare training materials, resources, and documentation, ensuring they are organized and readily available.
* Coordinate logistics for training programs, including scheduling, room setup, and equipment arrangement.
* Support the development of High-Performance Culture through learning, coaching and mentoring
* Review all training policies and procedures
* Track / record all L&D initiatives
* Evaluate the L&D activities in line with business objectives
* Support performance management and review process for supervisors and employees
* Ensure all work carried out is in compliance with the required standards, Food Safety, Health & Safety, Environmental and regulatory requirements
* Drive high calibre recruitment process across all departments in conjunction with HOD’s
* Establish links/good working relationships with key colleges to ensure flow of quality graduates / management trainees
* Assist the Human Resources office with various administrative tasks, such as maintaining employee records, preparing reports, and coordinating HR-related activities.
* Support HR in recruitment and selection processes, including job posting, candidate screening, and interview coordination.
* Assist in HR initiatives, such as employee engagement surveys, performance appraisals, and policy development.
Key Skills and Competencies:
* Hospitality Training Expertise: In-depth knowledge of hospitality training needs, with the ability to design and deliver effective training programs that enhance service quality and operational performance.
* MAPAL Proficiency: Advanced skills in using MAPAL for building training programs, tracking progress, and generating detailed reports.
* Communication Skills: Strong verbal and written communication skills, with the ability to present information clearly and interact effectively with diverse audiences.
* Leadership and Coaching: Proven leadership skills to mentor and support employees in their professional development.
* Analytical Skills: Ability to analyse training data, evaluate program effectiveness, and make data-driven decisions to improve learning outcomes.
* Customer Service Focus: Commitment to delivering exceptional service and ensuring that training programs align with the hotel’s luxury standards.
* Organizational Skills: Excellent organizational and multitasking abilities, with attention to detail and the capability to manage multiple training initiatives simultaneously.
* Adaptability: Flexibility to adjust training methods and programs based on evolving needs and feedback.
Requirements for the role:
* Bachelor’s degree in Human Resources, Training and Development, or a related field.
* Minimum of 2 years of experience in learning and development within the hospitality industry, with a focus on luxury service standards.
* Proven proficiency in using MAPAL to develop and manage training programs, track progress, and create reports.
* Strong knowledge of instructional design principles and adult learning theories.
* Excellent presentation and facilitation skills.
* Effective communication and interpersonal abilities.
* Strategic thinking and ability to align learning initiatives with organizational goals.
* Familiarity with learning management systems and technology-driven learning solutions.
* Analytical skills to assess training needs and measure program effectiveness.
* Willingness to work flexible hours to accommodate training schedules and employee needs.
Skills Needed
About The Company
Plan your Perfect Stay with us
You might be looking for something nearby or hoping to head into Dublin for the day – whichever you prefer, check out some of the below recommended attractions.
Company Culture
128 bedrooms and suites are designed in soothing hues with accents of comfort in each room, alongside TVs, complimentary WiFi and spacious bathrooms. Four Executive suites offer added space and dining options, while our unique suites, The Lady Margaret and The Mulberry, allow guests a little added luxury for when it’s deserved.
Desired Criteria
Required Criteria
Closing DateWednesday 9th October, 2024