Receptionist Job Description
We are seeking a skilled and experienced Receptionist to join our team at NOX, one of Galway's trendiest hotels.
About the Role
This is an exciting opportunity for someone who has a passion for delivering exceptional customer service and is looking for a challenging role in a dynamic environment.
Key Responsibilities
* To carry out all Reception duties, working as part of the Front Office Team (reception and reservations).
* To ensure complete guest satisfaction at all times through the prompt handling of guest queries in a friendly and efficient manner.
* To answer the switchboard as per our company standard operating procedures.
* Facilitate efficient and effective communication between departments.
* Abide by the policies and procedures set out by the company.
* To ensure a first-class service for our guests at all times.
* To assist in any other duties as set out by management.
* To ensure cash handling and billing procedures are complied with at all times.
* To be flexible with regard to working hours in order to handle any unexpected requirements.
Requirements
* Previous experience working in a hotel Front Desk environment.
* A commitment to offering exceptional service and standards.
* Proficient in Hotsoft or similar reservation system.
* Ability to work a variety of shifts, including midweek and weekend.
* Fluent English and excellent communication skills.
* Ability to work well in a team environment and on own initiative.
About Us
At NOX, we believe in developing our staff and providing excellent opportunities for career progression. If you have a passion for delivering exceptional customer service and are looking for a challenging role in a dynamic environment, we would love to hear from you.