About the Job
We are seeking a Technical Account Manager (TAM) to join our AWS Enterprise Support team.
As a TAM, you will play a crucial role in fostering customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more.
This is not a sales role; instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
Key Responsibilities
* Act as a single point of contact to Enterprise Support customers
* Make recommendations on how new AWS offerings fit in the company strategy and architecture
* Complete analysis and present periodic reviews of operational performance to customers
* Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
* Champion and advocate for customer requirements within AWS (e.g., feature requests)
* Participate in customer-requested meetings (onsite or via phone)
* Have access to and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Work with some of the leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
* Be available in non-business hours to handle urgent issues
Requirements
* Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
* Experience in technical engineering
* Bachelor's degree
* Fluent English and Mandarin language skills are a must
Preferred Qualifications
* Experience with AWS services or other cloud offerings
* Experience in internal enterprise or external customer-facing environment as a technical lead