Member Services Officer (MSO) - Ranelagh Branch
Position: Member Services Officer (MSO) - Ranelagh Branch
Contract: Permanent Full Time 35 hours
Reporting To: Branch Manager/ Branch Team Co-Ordinator
Location: Ranelagh Branch, Dublin 6
Renumeration: Competitive Salary based on relevant previous working experience & MCC qualifications*
Annual Leave 24 days
Occupational Pension Scheme
The Health Services Staff’s Credit Union is now regarded as one of the biggest Credit Unions in the country, with the largest loan book. With just over 70,000 members, we offer a wide range of financial products and services to our members at competitive rates and attractive terms. We endeavor to be the most reliable, respected, and preferred financial institution for our members, providing good value, modern, accessible, and tailored services and support on a nationwide basis. We now have a vacancy in our Ranelagh Branch team, Dublin 6.
This is an excellent opportunity for a candidate who is looking to start a career in the Credit Union/Financial sector, or indeed an experienced candidate in this sector, who is seeking an opportunity to work in one of the largest Credit Unions in the country.
The Ranelagh Branch is open 5 days a week. The contracted hours for this post are 35 hours per week, Monday to Friday 9:00 am to 5:00 pm.
Role Description:
This position will have a variety of duties including:
* Providing the members of the Credit Union with courteous, pleasant, and professional service via face-to-face interaction, phone, through our website/email, or by providing back office support.
* Processing loan applications, assisting members with their account management, acting as a teller, assisting members with Credit Control queries, and assisting members with any of the range of services offered by HSSCU.
* Back office administrative/operational duties as the needs of the office dictate.
* Supporting, promoting, and actively participating in sustainable energy, water, and waste initiatives to create a more sustainable, low carbon, and efficient Credit Union.
Persons Specification
The successful candidate will be:
* A motivated individual.
* Excellent communication and interpersonal skills.
* Ability to work under own initiative with minimal direction.
* Ability to work to deadlines and targets, can prioritize tasks under pressure.
* Required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines for the sale of insurance & deposit products (QFA/CUA/APA in Loans & Savings & Investments).
* Good IT skills.
* Excellent administration skills and attention to detail.
* 1 to 4 years’ experience in a similar role would be an advantage.
The HSSCU will accept CVs from candidates who are currently MCC qualified or candidates who are willing to achieve their qualifications in 12 to 18 months. Please apply with a letter of application and full CV to the HRD Manager, by emailing recruit@hsscu.ie by 1 pm Wednesday 12th March, 2025 with the reference in the subject line of MSO Ranelagh Branch.
Please note interviews are expected to be held on 19th March 2025 in person.
We encourage applications from candidates with different backgrounds, experiences, and perspectives as it strengthens us, as individuals and as an organization. We are committed to positively supporting candidates with disabilities. If we can make any reasonable accommodations for you in the recruitment process to give you the opportunity to perform to your best, please email recruit@hsscu.ie or 01 6456908. Any information that you provide will be used only for the purpose of providing relevant support and will have no bearing on how your application will be viewed.
Health Services Staffs Credit Union is an equal opportunities employer; canvassing will disqualify. If you would like a copy of our Recruitment Privacy Statement, please request the same by emailing recruit@hsscu.ie.
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