Job Title: Senior Sales Advisor
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Reference Number: SSA-133-2025
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Location: Rosetta, Belfast
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Contract Type: Full-Time Permanent
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Closing Date: 28/02/2025
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Hours: 30 hours a week
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Purpose: To provide the best level of service to customers, thereby maximising sales and profit.
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Responsibilities:
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To assist and support the Manager in the following:
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• Staff Training and Development: Motivating and encouraging the team to attain sales targets.
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• Stock Management: Ensuring staff adhere to all Company instructions, policies and procedures.
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• Administration: Investigating cash / stock discrepancies, payroll and marketing.
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These responsibilities are in addition to the following:
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• Customer Relations: Maintaining excellent customer service at all times, including an up-to-date knowledge of store products on display.
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• Selling Opportunities: Identifying and acting on these.
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• Housekeeping Standards: Ensuring the store is operated in accordance with Company standards both inside and outside.
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• Health and Safety: Complying with all health and safety information and ensuring compliance with all licensing and trading standards legislation.
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• Other Duties: Any other duties relevant and related to the post.
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Qualifications:
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Essential:
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• Maths and English GCSE (Grade C or above) or equivalent.
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• 1 year previous supervisory experience in a retail or customer-focused environment.
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Desirable:
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• NVQ Level 2 & 3 in Customer Service or Retail Operations or equivalent.
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• WSET Level 1 Wine Certificate; Level 2 also preferred.
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• Must be committed to successfully completing WSET Level 2 Award in Wines and Spirits.
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Skills and Experience:
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Essential:
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• Minimum of 6 months experience in a retail environment.
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• Ability to solve problems and work on your own initiative as well as part of a team.
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• Leadership qualities - to demonstrate potential to lead a team of people in the absence of the Store Manager.
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Desirable:
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• Previous experience of an EPOS system and cash handling.
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• Previous experience of stock handling and control.
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• Communication skills - a proven ability to communicate effectively with internal and external customers.
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• Customer-focused - maintains a professional level of customer service at all times.
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• Personal drive and a pleasant, positive, and enthusiastic attitude.
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• Excellent standard of dress and appearance.
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• A valid driving license plus access to a car.