Our client:
This client creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency.
Role Overview:
* Research and identify solutions to software and hardware issues L2
* Responding to customer queries in a timely and accurate way, via phone, email or chat
* Diagnose and troubleshoot technical issues, including account setup and network configuration
* Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
* Provide prompt and accurate feedback to customers
Your Profile:
* Fluent in German both in writing and speaking
* Experience in Technical Support L2 role
* Knowledge at least of one of the below:
* Cluster-Mode Storage Solutions and related technologies
* UNIX/Linux configuration, administration, and technical support
* Microsoft Windows environment configuration, system administration, and technical support
* NAS and/or SAN storage and surrounding infrastructure
* MetroCluster
* SAN storage infrastructure (Broadcom, Cisco)
* The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with storage systems and solutions
* Server and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)
* Storage Management Software Suite
* Data Protection Software and related backup technology
* Performance issues relating to storage solutions
* Expertise in one or more cloud solutions is a plus:
* AWS Cloud solutions
* Google Cloud solutions
What is in for you:
* Competitive salary depending on Experience - basic 59k-64k plus bonus annually
* Great work environment and full training provided.
* Permanent contract directly with the client.
* Office Cork - Hybrid- remote opportunities
* Career progression.
* Generous relocation package.
Interested? Feel free to apply using the link above or reach out to me at vivian.rodriguez@cpl.ie
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