Muckross Park Hotel & Spa are looking for a highly motivated Food and Beverage Assistant to join our dynamic team in Colgans Pub. You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests.
General Responsibilities:
* Provide efficient, prompt and courteous service.
* Accurately record guest orders and serve food and beverage orders.
* Check periodically with guests to see if they would like anything else.
* Process guest checks accurately.
* Deal with compliments and complaints, reporting them to the manager/supervisor.
* Ensure that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all times.
* Ensure that all items of service and consumable goods meet the required level of service.
* Maintain a thorough working knowledge of the Colgans menu, wine and beer list, and content of menu items to be able to advise guests on selection and promote additional sales accordingly.
* Promote additional sales by taking opportunities to up-sell, in a manner that is professional and courteous.
* Assist the Colgans Pub Supervisor and Management in the running of the bar and the apartments food service operation.
* Confer with the Bar Manager concerning set-ups and reservations.
* Have full knowledge of alcohol and liquor policies and regulations, and comply fully with them.
Other Important Miscellaneous Duties:
* Stay current with activities in the hotel by reviewing the communication log book each shift; update log book for next shift.
* Assist the Bar Manager and the Supervisor with additional tasks when requested.
* Attend meetings and training required by the Management.
* Accept a flexible work schedule necessary for uninterrupted service to hotel guests.
* Continuously seek to endeavor professionalism in own job function.
Qualifications:
* Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting.
* Proven experience supporting meetings and events.
* Excellent communication and interpersonal skills, with the ability to build rapport with guests.
* Strong teamwork and collaboration skills.
* A positive and enthusiastic attitude with a dedication to exceeding guest expectations.
* Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
* A flexible approach to scheduling, including evenings and weekends.
* Basic knowledge of food and beverage service procedures is a plus.
What We Offer:
* Competitive salary and benefits package.
* Opportunity to learn from experienced chefs and gain valuable exposure to the hospitality industry.
* Work in a dynamic and supportive team environment.
* The chance to be part of a team creating exceptional guest experiences.
* B&B discounts across the iNUA Collection group.
We encourage applications from enthusiastic individuals who are eager to learn and contribute to our team's success.
We look forward to hearing from you!
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