Calor has been serving customers in Ireland since 1937 as a leading supplier and distributor of Liquefied Petroleum Gas (LPG) in Ireland, allowing customers located off the natural gas grid to use LPG for power in their homes and businesses. Our company is an expert in LPG procurement and commissioning, bulk gas storage, cylinder filling and storage, LPG transport and delivery, installation and maintenance. We conduct our business based on the principles of health, safety, integrity and with care for our people and the environment. We strive to make a real difference for our 50,000 customers across residential and industrial commercial sectors and the communities that we serve.
Area Technical Supervisor Role Overview
The Area Technical Supervisor role is a critical field-based role focused on conducting health and safety audits, quality control inspections, and site inspections to ensure compliance with regulatory requirements at Calor customer sites and installations. The role also includes managing contractor and installer panels, providing technical guidance, investigating customer complaints, and managing emergency responses. Additionally, the supervisor will support our sales teams with cost-efficient technical solutions and manage high-risk liquid installations.
Key Responsibilities:
* Conduct Health and Safety Audits, Quality Control Inspections of Calor Contractors, Installers, and other Calor Contractors work in the Customer Engineering Sector, Bulk Tank, Cylinder, and Company owned Installations.
* Conduct Site Inspections of Company owned Metered Supply Installation Projects and the maintenance of Bulk Tanks and Company owned equipment at customer sites to ensure compliance with Regulatory requirements.
* Acknowledge key safety exemplar within the business to drive the requisite positive cultural shift across contractor base to enhance safety performance in line with safety strategy objectives.
* Develop, train, and manage an effective Contractor and Installer Panel to service all sectors of the LPG Market (up to 30 Contractors / Installers per Supervisor).
* Onboard Contractors and Installers to support Calor's Business & Safety Strategy in accordance with Calor's Life Saving Rules.
* Provide necessary technical guidance on LPG installations and control systems to the Register of Gas Installers of Ireland inspectorate as required.
* Investigate and resolve Appliance / Installation related Customer complaints in consultation with Equipment Suppliers and Service Providers.
* Inspect and Certify Company and Customer owned Installations.
* Receive and coordinate response to all After Hours Emergency Calls (24/7).
* Manage the Company owned Metered Distribution Sites Out of Hours Emergency Response to meet The Commission for Regulations of Utilities (CRU) Criteria.
* Manage and conduct In Field Audits with CRU.
* Investigate Incidents at Customer premises and prepare associated Reports including Incident Investigation Reports.
* Represent Calor technically on Legal cases taken through the Courts process.
* Provide technical advice and support to Contractors, Installers, Customer and Field Sales Staff in consultation with Customer Engineering and Business Development Teams.
* Offer technical solutions to the business and the wider LPG industry based on safety, compliance, and LPG experience.
* Develop and implement innovative Stakeholder management.
* Technical solutions to meet Calor and Customer Installation requirements.
* Support Sales with cost-efficient technical solutions for large Commercial and Industrial Customers and identify cost-saving engineering solutions when required.
* Manage Regulatory Bodies Field Queries / Correspondence and requests eg CRU, Fire Authority, Health and Safety Authority, Register of Gas Installers of Ireland, Consultants etc.
* Manage and maintain High risk Liquid Installations (Auto Gas, Vapourisers, Forklift Truck Filling).
* Able to positively influence Key Stakeholders relevant to the Customer Engineering function.
* Proactively manage the cost control elements of in field Customer Engineering projects/activities to ensure that budgetary requirements are adhered to.
* Assist the Customer Engineering Manager in the development of Customer Engineering budgetary targets to ensure safety critical projects are suitably prioritized.
Stakeholder Management:
* QHSE / Legal
* Senior Managers
* Commercial (Sales)
* Operational Teams
* Contractors
* Installers
* External Agencies and Consultants
* Customers
Key Behaviours:
Putting People at the Heart:
* Earn people's trust through honesty and integrity.
* Treat people with care and respect.
* Invest in personal growth.
* Provide honest feedback and encourage others to do the same.
* Seek diverse perspectives to achieve team goals.
Setting Ambition:
* Articulate goals in a way everyone understands.
* Provide guidance through everyday actions and decision-making.
* Bring people along using personal energy.
* Translate goals and ambitions into objectives and actions.
* Communicate clearly, openly, and often.
Ensuring Wellbeing:
* Safeguard a safe, positive, and supportive workplace.
* Ensure people feel free to speak up and share opinions.
* Encourage initiative and pursue new ideas.
* Drive a culture that values, encourages, and supports diversity.
* Never compromise on ethics and compliance.
Problem Solving:
* Analyse information and draw well-reasoned conclusions.
* Probe information, weighing up pros and cons of different solutions.
* Problem solve issues so they do not reoccur.
* Make confident decisions based on facts and data.
* Accelerate learning by constantly testing, refining, and improving.
Delivering Results:
* Balance short-term success with long-term goals.
* Achieve ambitious goals and take accountability for results.
* Focus on real and relevant customer needs.
* Leverage the power of networks both inside and outside the company.
* Show courage in trialing new solutions and delivering positive project outcomes.
Minimum Requirements:
* Registered Gas installer.
* At least 8 years work experience in installation and maintenance Oil & Gas projects.
* Strong knowledge of Health and Safety Standards relevant to the sector and capability to identify compliant cost-effective solutions in line with sectoral best practice.
* Excellent knowledge and application of I.S. Gas Standards 3216, 3213, 813, 820, 265, and 329.
* Excellent communication skills.
* Excellent interpersonal skills.
* Very good knowledge of MS Office and SW packages.
* Team-oriented.
* Customer-oriented.
* Self-driven.
* Willingness to learn new things.
* Availability to work after hours.