About Us
At Intercom, we're dedicated to revolutionizing customer service online. Our AI-first platform is a game-changer in the way businesses interact with their customers through AI.
We know that traditional customer service on the internet falls short - it's slow and impersonal. That's why we help businesses provide instant and exceptional service to their customers, maximizing support agents' productivity, efficiency, and performance using our single AI system.
With over 25,000 businesses relying on us to send millions of messages to millions of customers each month, we've set the pace for our industry and lived by our values that enable us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.
The Opportunity
We're seeking an experienced Senior Cloud Security Engineer to join our team. This role requires expertise in investigating advanced threats, detecting cloud-native attacker techniques, and securing AWS environments, with a focus on technical controls, incident response, and detection engineering.
* Leverage cloud-native security tools (e.g., IAM, GuardDuty, AWS WAF, Security Hub) along with EDR and SIEM to enhance security posture.
* Develop strategies, frameworks, automations and processes to advance the Detection and Response program.
* Create Protective and Detective controls using open-source and closed-source intelligence sources to address gaps and detect potential intrusions.
* Collaborate with product engineering teams to manage and resolve security incidents, ensuring effective containment and mitigation.
* Automate security controls and compliance checks to maintain adherence to security standards.
* Partner with infrastructure teams to expand automation and infrastructure as code practices for secure, scalable operations.
Your Skills
We don't expect you to tick every box below, but if you feel you have a subset of these skills, we'd love to talk to you:
* Experience in investigating advanced threats and detecting cloud-native attacker techniques using a modern detection engineering approach, with deep expertise in attacker behavior, technical controls, and diverse technologies.
* Experienced in securing AWS environments, developing detections, and responding to security incidents, including containment, investigation, and recovery.
* Solid understanding and demonstrated expertise managing AWS security controls and ensuring the security of cloud service offerings (IAM, VPC, firewalls/ACL, IDS/IPS, WAF, Linux hosts, serverless, etc.)
* Proficiency in high-level programming language (e.g., Python, Ruby) for automation of security tasks.
* Experience in implementing Infrastructure as Code (IaC) practices using tools such as Terraform, AWS CloudFormation, or similar.
* An ability to thrive in a fast-moving environment. You'll have the autonomy to prioritise, explore and determine your own solutions to problems.
What We Offer
We're a well-treated bunch, with awesome benefits that include:
* Competitive salary and equity in a fast-growing start-up
* We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
* Regular compensation reviews - we reward great work
* Pension scheme & match up to 4%
* Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
* Flexible paid time off policy
* Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
* If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
* MacBooks are our standard, but we also offer Windows for certain roles when needed.