Business Analyst – Customer Transformation
Are you passionate about transforming customer experiences and driving business innovation? My client is seeking a Business Analyst to join its team. This role offers the opportunity to collaborate with diverse clients to shape and implement strategies that leverage design thinking, innovation, and customer-focused transformation for measurable business success.
Key Responsibilities
* Gathering, Defining, & Translating Requirements.
* Business Process Mapping focused on process improvements
* Conduct detailed analysis of business and customer requirements, identifying improvements through engagement with key stakeholders and customer research.
* Partner with senior stakeholders to lead workshops and deliver initiatives that improve customer outcomes and organisational performance.
* Involved in the full project lifecycle
* Design and optimise customer operating models to enable impactful transformation.
Skills and Attributes for Success
* Requirement Gathering: Translating requirements into functional/technical
* Workshop Facilitation: Expertise in designing and conducting client workshops with confident presentation skills.
* Stakeholder Engagement: Strong relationship-building abilities and experience engaging with senior client stakeholders.
* Innovative Thinking: Proficiency in design thinking and business innovation, driving customer-centric solutions.
* Customer Focus: Dedication to enhancing customer experiences through effective strategy and transformation delivery.
* Technical Acumen: Understanding of Martech, CRM platforms, CPQ tools, and data analytics.
Experience and Qualifications
* Experience: 3+ years experience as a BA
* Proven Results: Demonstrated ability to lead successful customer transformation initiatives, including customer segmentation, loyalty programmes, and lifecycle strategies.
* Communication Skills: Exceptional ability to engage and influence stakeholders at all levels.
* Digital Expertise: Knowledge of emerging technologies and their application to business transformation.
This is a compelling opportunity for a professional with a strong consulting or customer focused background, a strategic mindset, and a passion for customer-centric change. You will have the chance to shape client outcomes, working with diverse teams to deliver innovative solutions.
On Offer:
* Competitive Salary DOE
* Bonus
* Health Insurance
* Life Assurance
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