Job Title: Community Operations Analyst
We are currently hiring for the Hebrew speaking market.
Main Responsibilities:
* Investigate and resolve reported issues, such as requests for account support or potentially abusive content.
* Enforce clients Terms of Use by monitoring reports of abuse on the site.
* Stay knowledgeable about client's products and community standards.
* Use market-specific knowledge and insights to find scalable solutions to improve support of our community users.
* Gather, analyze, and utilize relevant data to develop ways to improve user experience.
* Recognize trends and patterns and escalate issues outside company policy to the global team.
* Identify inefficiencies in workflows and suggest solutions.
Skills & Competences:
* Strong personal resilience with ability to operate in pressured and fast-paced environment.
* Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy.
* High adaptability and positive approach to challenges.
* Ability to make decisions, prioritize, solve problems, and work as part of a team.
* Effective time management & prioritization skills.
* Ability to consistently hit KPIs on time.
Language Skills:
* Fluent near-native level (C1-C2) of market language in oral and written communication, with in-depth understanding of culture and social trends in the region.
* Advanced level of English (C1).
Contract:
Full-time, permanent with Covalen.
Compensation:
* €29,700 per year base salary.
* 25% salary uplift for late hours from 10pm to 2am (up to €30,200 per year).
* €12 per day (before tax) as travel allowance.
* Free meal (lunch or dinner) on site.
* Private healthcare.
* Pension contribution.
* 25 days of annual leave.
* Extensive Training and access to CPL's Wellness Programme.
* Tax Saver and Bike-to-Work Scheme.
Working Hours:
Candidates choose between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). Monday to Friday, occasionally weekends and bank holidays.
Location:
Dublin 18, Sandyford, Dublin South.
Requirements:
* Fully confident in dealing with sensitive content.
* Eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).
Why Apply?
* Chance to work within multicultural and diverse team.
* Great internal opportunities for career progression.
* No shift rotations – fixed working schedule.
* Meals on-site, private healthcare, and pension contribution.
* No previous experience required – full training is provided.