Sales Manager
Department: Retention
Employment Type: Full Time
Location: Dublin 18
Description
Yuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity.
With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy.
Designed to offer radical transparency and reward energy efficiency, Yuno Energy’s app-first approach provides a clear view of users’ energy habits, detailing every hour, unit, and cent of their usage – with just a few taps.
We’re offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that’s part of a wider group with over 500 employees.
Apply today and become part of a fast-moving, forward-thinking company dedicated to innovation and growth.
The Opportunity
Due to our continued growth, we are seeking a Sales Manager to lead and optimise our customer retention strategy. Reporting to the Head of Customer Retention, you will be responsible for reducing churn, enhancing customer loyalty and developing a high-performing team of retention advisors, specialists, and supervisors.
Key Responsibilities
* Develop and implement customer retention strategies to minimise churn and maximise customer lifetime value
* Lead, coach, and mentor a team of retention advisors, specialists and supervisors, ensuring performance targets are met and exceeded
* Analyse customer feedback, call data, and churn trends to identify areas for improvement
* Collaborate with sales, marketing, and customer service teams to create a seamless customer experience
* Handle escalated retention cases and negotiate win-back offers when necessary
* Compiling and analysing reports with the ability to articulate results and report on performance
* Ensure KPIs are set for the team, using coaching and mentoring skills to motivate team members to achieve results
* Identify skills gaps, implement training programs, call scripts, and best practices to enhance team effectiveness
* Ensure compliance with company policies and regulatory requirements in all retention activities
* Create and nurture a high-performance team
Skills, Knowledge and Expertise
* Demonstrable experience in a sales management role
* Proven track record of success, including setting & delivering sales targets
* Demonstrable experience of monitoring performance and motivating teams to achieve results.
* Confident in dealing with senior-level internal and external stakeholders
* Excellent analytical skills, proven ability to report on performance clearly
* Ability to manage various teams and team targets
* Ability to clearly communicate key messages verbally and through tools
* Excellent relationship building and interpersonal skills
* Ambitious & enthusiastic with determination to deliver and exceed targets
* Goal-oriented with the ability to work in a self-directed and organised manner
* Knowledge of the utility industry is an advantage but not essential
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme
* Health Insurance Group Scheme & EAP with Laya Healthcare
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service.
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events.
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
With Yuno Energy, we are growing at a lightning-fast pace and continuing to offer customers new ways of managing their energy.
Yuno Energy is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
This is not the first time Yuno Energy has disrupted the market through innovation. In 2010, our team also created PrepayPower, Ireland’s largest Pay-as-You-Go energy provider. Back then, as today, we recognised that people needed greater control over their home energy.
As early adopters of smart meter technology, we’ve built app-based services that are now used by [170,000] customers across Ireland.
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