Eir evo talent are currently seeking applicants for a Customer Engineer III. This is a day rate contract position located with our client in Galway. The initial duration of this contract is 6 months, with additional possible renewals. This is a fully onsite role.
Responsibilities:
* Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
* May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.
* Follows all checklists and procedures and ensures correct revisions of procedures and schematics are available prior to performing work. May identify procedural issues.
* Can perform most retrofits on equipment. Assists in process issues.
* Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
* Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.
* Demonstrates strong interest and knowledge of the customer’s business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
* Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account.
Requirements:
* Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support.
* Must have MDP tools experience. Able to complete qualifications with minimal assistance.
* Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.
* Performs BKM’s. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.
* Complies with all safety procedures and consistently demonstrates safety as a value.
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