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Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
About Amazon Web Services
Amazon Web Services (AWS) is a comprehensive cloud platform that offers a wide range of services and features to help businesses run their applications and workloads in the cloud. As a Cloud Support Engineer, you will be responsible for providing technical support to customers who are using AWS services and features.
Responsibilities
* Learns and uses groundbreaking technologies to provide innovative solutions to customer issues.
* Applies advanced troubleshooting techniques to resolve complex customer problems.
* Interacts with leading engineers around the world to collaborate on customer issues.
* Partners with Amazon Web Services teams to reproduce and resolve customer issues.
* Leverages extensive customer support experience to provide feedback to internal AWS teams on how to improve services.
* Drives customer communication during critical events.
* Drives projects that improve support-related processes and customers' technical support experience.
Requirements
BASIC QUALIFICATIONS
* Ability to communicate effectively in English and Spanish (written and spoken).
* Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment Orchestration Management Configuration Management.
* Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
* Understand the complete deployment lifecycle from design, build, test, deploy.
* Experience with Kubernetes or containerization technologies.
* Understanding of hypervisor/virtualization and containerization.
* Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
* Exposure to Virtualization (Hyper-V, VMware, Xen).
PREFERRED QUALIFICATIONS
* 2 to 4 years of relevant experience.
* One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).
* Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.
* Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
* Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
* Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
At Amazon, we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.