About Occu
We're a PRS platform dedicated to making renting easier, transparent, and fun. Our mission is to create strong and inclusive communities with and for our residents.
Job Description: Resident Experience Associate
We're looking for a Resident Experience Associate to join our team in Dublin. As a key member of our Resident Experience Team, you'll be responsible for elevating customer service for our residents and creating a hassle-free and amicable living experience.
Key Responsibilities:
* Community building: Foster a strong sense of community by connecting residents with their local area and neighbors.
* Resident Interaction: Cultivate meaningful relationships with residents by staying informed and engaging with their life events.
* Event Planning: Organize events and engagements to bring residents together and enhance the sense of community.
* Front Desk Management: Efficiently manage front desk operations, including greeting visitors, handling inquiries, and managing phone and email communications.
Requirements:
* 2+ years of experience in a customer-facing role.
* Full, clear driving license.
* Excellent written and spoken English.
* Flexibility to work shift work, including Saturdays.
* Supervisory/management experience preferable but not essential.
What We Offer:
* Health and pension plans.
* Inspire Wellbeing 24/7 service.
* Frequent staff events.
* Discretionary annual bonus.
* Tax saver ticket.
* On-site parking.
If you're passionate about providing exceptional customer service and have a knack for engaging with people daily, we'd love to hear from you!