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At Dabster, we specialize in connecting top talent with leading global companies. Our mission is to be the foremost recruitment specialist in securing exceptional talent for a diverse range of global clients.
About the role
Operational Lead, oversees, monitors and manages the activities of the onsite/remote support team.
1. Prepare weekly SLA/KPI Reports / presentation for the weekly management call.
2. Service request management - prepare, build, provision and decommission the end user computing device(s) and accessories.
3. Incident management - IT helpdesk consulting, break-fix support.
4. Asset audit support - meeting room inspection, stock room management, printer inspection, IDF/MDF inspection etc.
5. Planned software and hardware upgrade support.
Job Requirements - Relevant Personnel must:
1. Have at least four years of relevant work experience.
2. Have good understanding and communication skills.
3. Have fluent or advanced written and spoken English language competency.
4. Demonstrate cultural sensitivity, with the ability to work effectively in diverse environments and respect for different cultural backgrounds.
5. Have strong time management skills, with the ability to prioritize tasks and meet deadlines.
6. Be responsible and hardworking.
7. Have a college degree or above.
8. Have certifications equivalent to CompTIA A+, CompTIA Network+ and/or ITIL V4.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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