Key Responsibilities
- Monitor and manage the credit control processes.
- Evaluate and assess the credit worthiness of new and existing customers through financial analysis, credit checks and payment history review. Maintain customer records.
- Set appropriate credit terms for customers based on risk assessment and maintain accurate credit files and records.
- Monitor customer accounts to ensure timely payments and address any payment delays or discrepancies promptly.
- Engage with customers to establish payment plans, negotiate payment terms and resolve billing inquiries or disputes.
- Develop and implement strategies to minimise late or non-payment by customers, including initiating collection actions and negotiating payment plans.
- Generate regular reports on accounts receivable, collections and credit risk to management, highlighting areas of concern or improvement opportunities.
- Stay updated on industry trends and best practices related to credit control and propose process enhancements or system improvements when necessary.
- Maintain strong relationships with customers, providing excellent customer service and addressing their queries or concerns related to credit matters.
- Assist with invoicing and credit notes as required.
- Work closely with Sales team to reduce exposure and maintain low DSO.
Qualifications and Skills
- Qualification in finance, desirable but not essential.
- Minimum 5 years Credit Control experience.
- Experience in Agricultural industry highly desirable.
- Ability to analyze and resolve issues effectively.
- Excellent verbal and written communication skills. Ability to remain calm and handle difficult situations.
- Competence in basic computer applications, including Microsoft Office.
- An enthusiastic, proactive approach with a strong willingness to learn.