Job Description:
A skilled Field Service Engineer is required to perform repair, installation and service on various Equipment used within Medical Devices Manufacturing Industry.
Key Responsibilities:
* Provide on-site calibration, installation and validation of various equipment
* Perform hands-on troubleshooting, service and repairs
* Provide high level technical support to external customers at their location and from the office
* Provide on-site training to the customers
* Create and maintain service information in the company database
* Timely and professionally handle field service calls and issues arising from the field service visits
* Timely complete and submit all required paperwork
* Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
Requirements:
* Bachelors Degree or equivalent technical qualifications in mechanical engineering
* Experience in service and maintenance of Medical Device manufacturing equipment
* Excellent technical and troubleshooting skills
* Strong, professional customer service attitude and communication skills
* Problem solving ability and able to use initiative
* Good record keeping/documentation skills and working knowledge of MS Office, Excel
* Flexible and positive attitude
* Enjoy working as part of a close team