Work Arrangement: Hybrid (2 office days, 3 remote)
At MetLife, we’re leading the global transformation of an industry we’ve long defined. Founded in 1868, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world.
Role Value Proposition:
As a member of the Global Infrastructure team, your role is centered on the UK and Ireland, providing pivotal support to our business operations and functions across Brighton, London, Dublin, and Galway. You will be responsible for the production support and maintenance of systems and applications that support the businesses across the UK&I.
This position plays a crucial role in ensuring the stability and availability of the critical applications and processes supporting the various areas of the business. Working as part of an engineering team looking after the implementation of change on behalf of the business, support of critical systems and local infrastructure, remediation of vulnerabilities and threats to the MetLife environment, and the fulfilment of requests and escalated support tickets from the service desk.
Key Responsibilities:
* Provide day-to-day support of the Active Directory, Citrix, contact centre systems, and remotely hosted server environments.
* Participate in and support business-driven projects, addressing requirements specific to EB, IP, Investments, and Digital Hub functions.
* Work in close collaboration with the wider IT team to provide engineering support and ensure alignment with business objectives.
* Regularly assess the performance and health of IT systems to ensure optimal operation.
* Set up and manage alerts to notify of any system irregularities or failures.
* Collect and analyse performance metrics to identify trends and potential issues.
Essential Business Experience and Technical Skills:
Required:
* 2+ years of experience in a similar environment.
* Degree level in a related subject, or equivalent experience.
* Strong communication and collaboration skills are necessary to work effectively with cross-functional teams and stakeholders.
* The ability to troubleshoot complex issues and think critically to find effective solutions.
Preferred:
* Proficiency in installing, configuring, and maintaining Windows Server environments, including understanding of core services like Active Directory, Group Policy, DNS, and DHCP.
* Understanding of security protocols, data protection laws, and compliance requirements specific to the insurance industry.
* A solid understanding of networking principles, including TCP/IP, VLANs, and routing protocols.
* Knowledge of VMware virtualisation solutions.
* Skills in configuring and managing Internet Information Services (IIS).
MetLife is proud to be an equal opportunity employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
Benefits We Offer:
Our benefits are designed to care for your holistic well-being with programs for physical and mental health, financial wellness, and support for families.
About MetLife:
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", MetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers.
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