Service Business Planner
Work closely with the Engineering team to ensure best practices and excellence are maintained every day.
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Key Responsibilities:
* Assist with scheduling all service labor appointments for the Company's Service & Commissioning Engineers once customer order numbers and relevant paperwork have been received. Work is to be planned proactively in advance, with emergency breakdowns responded to efficiently.
* Allocate the appropriate skill-coded Engineer ensuring that all Engineers have a full day's work (100% utilised).
* Maximise service revenues by achieving monthly service labor targets and monthly forecasting.
* Update the Service Board as soon as new information becomes available and maintain an updated version.
* Respond to all Customer Schedule inquiries in a professional and efficient manner, ensuring all queries are closed out without delay.
* Maintain regular contact with customers, keeping them informed of progress at all times.
* Prepare and issue Quotations for breakdowns and emergency service responses, following through effectively.
* Carry out administrative duties to support the efficiency and effectiveness of the Scheduling Function.
* Provide clear and accurate instructions to Engineers to ensure all service work is carried out as specified, with information regarding the job (including duration, contact persons on site, and job type) properly communicated.
* Ensure all spare parts or equipment have arrived on site prior to the engineer attending the site.
* As required, manage Chemical Stock Check Lists on PQMC Reports to ensure chemicals on customer sites are kept to the required minimum.
* Procure non-stock Service Spare Parts.
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Requirements:
* - Business Degree desirable but not essential.
* - 2-3 years experience in a similar role.
* - Experience managing engineers' schedules.
* - Excellent communication skills with the ability to communicate effectively with customers and colleagues.
* - Ability to work under pressure to meet deadlines.
* - Strong analytical, problem-solving, and decision-making skills.