Job Description
We are seeking fluent German speakers for various roles in Administration, Account Management, Sales, Customer Service, Digital Marketing, IT Support, and Social Media. These opportunities are available for both office-based and remote work-from-home arrangements.
Key Responsibilities
* Sales and Account Management:
o Develop growth strategies and plans.
o Manage and retain relationships with existing clients.
o Increase client base.
o Have an in-depth knowledge of business products and value proposition.
o Identify and map business strengths and customer needs.
* Customer Support:
o Respond to customer queries in a timely and accurate way via phone, email, or chat.
o Identify customer needs and help customers use specific features.
o Analyze and report product malfunctions.
* Technical Support:
o Research and identify solutions to software and hardware issues.
o Diagnose and troubleshoot technical issues, including account setup and network configuration.
o Properly escalate unresolved issues to appropriate internal teams.
o Provide prompt and accurate feedback to customers.
* Online Operation/Digital Marketing:
o Set digital marketing strategies using necessary tools (e.g., website, emails, social media, and blogs).
o Research products, services, and current strategies to identify new opportunities.
o Analyze web traffic metrics and suggest solutions to boost web presence.
* Social Media Content Review:
o Evaluate quality issues and defects.
o Monitor, assess, and challenge team productivity.
o Identify and develop ad hoc reports for process improvements.
What We Offer
* Excellent salary package for Junior or Senior candidates.
* Full training provided for career development.
* People development plan with attractive benefits.
* Hybrid / Remote (WFH) positions.
* Opportunities to boost professional experience with top tech companies.