**Job Title:** Clerical Officer
Location: Letterkenny
Hours of Work: 35 hours per week
Salary: €16.87 per hour
Contract Type: Week to week contract
Initial Duties
* Manage the administration of Donegal ETB's pension schemes on a daily basis.
* Maintain accurate and up-to-date records of pension scheme members.
* Assist in preparing and distributing annual pension benefit statements.
Support Services
* Respond to staff and government department enquiries regarding pension benefits and processes.
* Provide assistance with retirement options, pension transfers, and death benefits.
* Handle queries professionally via phone, email, and written communication.
Pension Calculations
* Support pension calculations for retirement, transfers, and death claims.
* Use manual and system-based methods to ensure accurate pension calculations.
Compliance and Reporting
* Ensure that pension schemes meet legal and regulatory requirements.
* Assist with audits and provide documentation for regulatory reviews.
* Prepare reports on scheme funding and membership data.
Data Management
* Audit and accurately input pension member data.
* Conduct regular data integrity checks and update staff records as needed.
Pension Claim Processing
* Assist with processing retirements, death claims, pension transfers, and Pension Adjustment Orders.
* Ensure accurate documentation and adherence to scheme policies.
Continuous Improvement
* Identify process improvements to enhance pension administration efficiency.
* Stay updated on pension regulation changes and share insights with the team.
Teamwork
* Collaborate with the Pensions Team and other HR colleagues to ensure smooth and efficient administration.
Requirements
* Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent.
* Or have passed an examination at the appropriate level within the QQI Qualifications Framework, which can be assessed as being of a comparable standard to Leaving Certificate standard or equivalent.
* Or have relevant experience which encompasses equivalent skills and expertise.
Desirable Requirements
* Rlevant third-level or accredited qualification.
* At least two years' relevant experience working in a business office.
* Knowledge of administration, finance, or a related field.
Attributes
* Self-starter and a Team Player.
* Attention to detail and target-focused.
* Excellent interpersonal, communication, and ICT skills.
* Excellent organisational skills.
* Friendly, approachable, trustworthy, and flexible.
* Ability to work well under pressure, is flexible, and reliable.
* Demonstrates enthusiasm, resilience, and focus in a busy and challenging working environment.
* Shows willingness and engagement in helping colleagues to complete tasks.