Posted: 20 February
Offer description
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
About the Team
This is a customer support role – in The Cloud.
* On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.
* You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
Career Development
We promote advancement opportunities across the organization to help you meet your career goals.
Training
We have training programs to help you develop the skills required to be successful in your role.
Why Choose AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We're looking for talented individuals who can join our diverse and inclusive team. If you're passionate about cloud computing and committed to delivering exceptional results, we'd love to hear from you!
Bachelor's degree OR 2+ equivalent experience in a technical position.
Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.
Experience with web-based services and applications, Apache, Tomcat etc. Knowledge of client/server and distributed systems architectures.
Strong Unix/Linux or Windows system administration skills.
Knowledge Simple Email Service (SES), AWS CloudFront or Media Streaming and Content Delivery Services.
Experience operating and troubleshooting email services using SMTP protocol.
Experience with scripting (i.e. bash, Python, PowerShell etc.).
Detailed knowledge of storage protocols: iSCSI, NFS, SMB.
Expertise with network troubleshooting and tools e.g. traceroute.
Prior working experience with AWS e.g. AWS CloudFront, Lambda@Edge, SES, AWS Elemental Media services.
Experience with Cloud architecture patterns and distributed computing concepts.
At Amazon, we're committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to succeed.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
