Job Summary
The Soft Services Manager will oversee the delivery of all soft services at the client's Head Office, including Cleaning, Waste Management, Reception, Mailroom, Security, and Events. The primary focus is to ensure these services are delivered in accordance with contractual KPIs, prioritizing an exceptional customer experience.
This is an exciting opportunity to work with a prestigious client and a high-end corporate office environment. A leader with a commitment to excellence in service delivery and a focus on customer satisfaction is invited to apply for this pivotal role.
Key Responsibilities:
* Site management for soft service delivery inclusive of Cleaning, Workplace Experience, Waste Management, Security, and Events.
* Direct line management of allocated teams, accountable for performance management, development, and engagement across the site.
* A single point of contact for all operational inquiries, ensuring streamlined communication and effective issue resolution.
* Leading a behavioral safety culture across the site and with your team, through actions, reporting, and compliance.
* Manage relationships with external contractors and suppliers, ensuring contracts are effectively negotiated and managed.
* Engaging with clients and key stakeholders, effectively communicating business messages and identifying any efficiency opportunities.
* Implement green initiatives such as energy-saving programs and recycling policies.
* The post holder will be a key member of the management team for the site, providing excellent leadership skills to support their staff and team to ensure they contribute to positive and improved outcomes.
Professional and Personal Competencies/Qualifications:
* Experience managing specified service lines with credible results.
* Service and outcome-oriented with a commercial mindset to grow service-related revenue.
* A self-starter, able to work autonomously and drive results.
* Effective communication skills.
* Excellent written English and oral communication skills.
* Experience of managing people, teams, and change programmes.
* An expert resource to support future projects from a soft services perspective.