Conference Manager Job Description
We are seeking a highly motivated and experienced Conference Manager to join our team at Killashee Hotel.
The successful candidate will be responsible for the smooth running of all conferences in the hotel, ensuring that our guests experience the highest quality service at meetings and events.
Main Duties:
* To ensure exceptional customer service during conferences and meetings
* Roster department staff effectively
* Engage with guests and act on feedback, encouraging customer reviews
* Maintain and update Standard Operating Procedures (SOPs) and train team members accordingly
* Provide training on hotel standards and customer service
* Collaborate with Operations Manager on departmental projects and initiatives
* Foster a motivating work environment for team members
* Develop excellent product knowledge and share with guests
* Guide and mentor team members to promote continuous learning and development
Key Requirements:
* Minimum 2 years' experience in a similar role
* Excellent communication skills
* Self-motivated and positive attitude
* Passionate about hospitality and exceptional service
* Flexible with working hours and own transport
* Strong interpersonal, leadership, time management, and organizational skills
Why Work with Us:
* Opportunities for learning and development
* Free leisure center membership for team members
* Discounted rates for FBD Hotels and Resorts
* Employee Assistance Program and Wellness initiatives
* Affinity discount with FBD insurance for home, car, and travel
* Free parking on site
* Meals provided on duty
* Employee referral incentive scheme
* Social team events
* Flexible working hours
* Excellent working environment focused on team appreciation
* Team Recognition program
Killashee Hotel values include treating each other with respect, working cohesively as one team, being creative, thinking outside the box, and having a can-do approach and taking accountability. We strive to succeed in all areas of the hotel by incorporating these values into everything we do.