DescriptionWe are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.
Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.
We are passionate about empowering our people, enabling them to make a positive impact on communities across Ireland. We are guided by a shared vision and purpose, grounded in values that define who we are and shape how we work, where we deliver for customers and communities, we work better together, we do the right thing, we aim high, and we keep each other safe. Our behaviours define how we interact, communicate, and succeed together. These values and behaviours apply to each one of us, across every role, location, and level.
Our goal is to attract and develop skilled and talented people from diverse backgrounds, who bring a dynamic range of expertise and insights to our work. With a strong, values-driven workforce, we ensure Uisce Éireann can continue advancing Ireland’s water services and meeting the needs of the communities we serve for generations to come.
Business Change in Uisce Éireann supports the business to select, prioritise, plan and deliver its portfolio of changed enabled projects and programmes primarily in the non-networks capital investment plan. The Business Change area provides specialist resources to the business in the areas of Portfolio Management, end-to-end Project Management, Change Management including training, business readiness and post go live support and Business Process Analysis, Design & Implementation including Business Analysis. The team provides PMO tools, methods and reporting capabilities, including benefits realisation management.
The Business Process Optimisation team manages the development of business process improvement opportunities, associated initiatives and solutions using our business process optimisation approach (i.e. process analysis, design and implementation). The team maintains a clear understanding of the consistent adoption of the Uisce Éireann Target Process Model across all functions and assess the business change impacts from an end to end process perspective where appropriate. The team also ensure the integrity of end to end business processes, ensuring process ownership, driving continuous process improvement with the stakeholders. The team engages with the training lead / training specialist and the end users to ensure our new ways of working (processes) are understood. The team provides Blueworks training and access permissions for users to the business process repository. The team also works with the business to collate and document the high level business requirements in line with the agreed project or programme scope. The requirements gathering follows standard industry best practice, and are validated and signed off by the business.
Reporting into the Business Process Optimisation Manager, the Process Analysis Technical Lead will be responsible for understanding and interpreting complex business requirements for Uisce Éireann portfolio projects and other initiatives. This will also involve working with key stakeholders to design and implement an integrated solution to deliver the business requirements.
Main Duties and Responsibilities:
Lead the analysis of current business processes to understand underlying issues
Develop, maintain and promote process design excellence and standards across the Business Change teams and the wider organisation
Lead the design of new business processes and/ or changes to existing business processes in line with the relevant design standards and informed by best practice. This will include detailed ways of working
Through detailed understanding of business processes influence and lead the definition of business requirements in line with the relevant design standards
Perform people management and provide guidance to two staff (business process analysts) who report directly to the Process Analysis Technical Lead; also as required, provide support and guidance to contractor business process analysts who may be required to support demand on the team
Coordinate across people, process and systems to maintain the integrity of the design and optimise business solutions
Support the Business in delivering outputs required to implement the new ways of working. This includes key business performance analysis to assess delivery success
Lead the development of business scenarios to test the end-to-end business processes and execute end-to-end business process testing in conjunction with the project delivery team
Support the deployment of the new ways of working and provide post-implementation support to the Business as required
Engage and manage the relevant internal and external stakeholders throughout the design, build, test and deployment of the new business processes and ways of working
Manage and support assigned direct reports within the team
Identify opportunities for improvements/ change initiatives, and provide recommendations to the Business Process Optimisation Technical Manager
General Duties and Responsibilities:
Collaborate with key internal stakeholders across the UÉ business
Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
Provide visible leadership for your team, coaching and developing them to achieve their full potential and deliver business objectives, promoting collaboration and highlighting the behaviours that are expected from everyone in the team.
Other duties as required.
Knowledge, Skills and Experience:
Relevant third level qualification and or accreditation is desirable
A minimum of 5 years’ experience in the water, utilities or similar industries is desirable and or relevant experience
Ability to develop and maintain effective strategic partnerships with key stakeholders internally and externally
Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate complex information to others
Highly motivated individual, working to the highest professional standards and with proven ability to deliver results
Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions
Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job.