Wren Urban Nest Hotel are currently inviting applications for the position of Assistant Night Manager.
We have 137 Cosy Nests, in a stunning fully sustainable building located at 9-17 Andrews Lane, D02 P9K0.
The role:
This role operates from the front line and will be an integral part of the hotel's professional, exceptional standards.
Must be able to work independently and as part of the hotel Front Office Team as Duty Manager.
Must be professional, well presented, and reliable.
A high level of written and verbal communication skills delivered across multiple mediums and forums - email, internet, phone, chat, and face-to-face.
Part Time (20 hours) and Full time (39 hours) per week options available.
Key tasks will include:
1. Meet, Greet & Check-In all hotel guests.
2. Maintain Night Duties.
3. Input KPI Reports, Produce Downtime Reports.
4. Hotel Security, Duty Management and Fire Warden Duties.
5. Operate the hotel booking systems (Opera).
6. Problem solving and dealing with daily guest inquiries, requests, and expectations.
7. Taking reservations.
8. Deliver exceptional customer care and guest service.
9. Maintain Residents Bar & Guide Night Porters Duties.
Qualifications:
1. Excellent spoken and written English.
2. Minimum of 1-2 years previous Front Office experience.
3. Solid knowledge of Front Office Reception Procedures and systems.
4. Highly organized.
5. Excellent Microsoft Office skills; Word, Excel, and Opera front office system.
6. A friendly positive can-do attitude.
7. Must have an excellent telephone manner.
8. Be committed to delivering exceptional service.
Skills:
* Hotel reception
* Opera
* Reservations
* MICROS
* Beverage service
Benefits:
* TaxSaver
* BiketoWork
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