Zurich Insurance Europe AG is looking for a Personal Lines Agent in Wexford to join the Personal Lines team.
The successful candidate will work within the Personal Lines Team dealing directly with brokers on their policies, addressing policy renewals, new business, and mid-term adjustments. Supporting the broker with their underwriting queries. The role provides an opportunity to gain experience in customer service, customer retention, policy administration, and sales – across our home, motor, and travel products.
Your Role
As a Personal Lines Agent, your main responsibilities will include, but not necessarily be limited to, the following:
* Deliver telephone-based support to customers on all aspects of general insurance underwriting.
* Respond to customer queries relating to our products (home, motor & travel) in a timely and efficient manner, striving to exceed quality customer service.
* Retain current customers in line with challenging business targets.
* Identify upsell opportunities for additional policy benefits.
* Contact targeted renewals to drive retention targets.
* Build rapport and relationships with our potential and existing customers.
* Identify cross-selling prospects for additional products and arrange follow-up calls with customers for future sales opportunities.
* Focus on the achievement of challenging service levels with customer centricity crucial to all processes.
Your Skills and Experience
As a Personal Lines Agent, your skills and qualifications will include:
* Excellent phone manner and communication skills.
* Good IT skills (use of MS Office Products).
* Minimum of 2 honours in Higher Level subjects in the Leaving Certificate (or equivalent) or Third Level Qualification (minimum level 6 standard) or relevant work experience.
* Experience in a similar work environment – dealing with customers.
* Experience within the insurance industry would be an advantage.
* Completed or be in the process of completing CIP as a minimum and/or ACII qualification.
* Attention to detail, ability to interpret data, and ability to follow work through.
* Ability to prioritise and manage own work while considering the greater impact on the team.
* Enthusiastic, professional, positive, and flexible approach that includes the ability to self-motivate.
* Ability to build rapport with our customers quickly and put the customer at the centre of everything we do.
* Resilience in the nature of our work and adaptability to changing conditions.
* Good negotiation skills to close renewal offers and be target focused.
* Quick learning capabilities and an aptitude for understanding the variable elements of insurance products.
* Demonstrate a solution-focused approach to work and dealing with stakeholders.
#J-18808-Ljbffr