Caseworker Role
We are seeking a dynamic and adaptable Caseworker to join our team in the Turas Nua Wexford office. The successful candidate will have strong customer service and administration experience.
About Turas Nua
Turas Nua is an Irish employability services provider, delivering the IPNES contract on behalf of FRS Network, an Irish cooperative social enterprise. Our mission is to support individuals who are unemployed or employed part-time on low earnings by providing intensive, targeted, and personalized employment support services.
Purpose of Role
As a Caseworker, you will work with clients referred by the Department of Social Protection to provide a personalized, planned support service to help them gain sustainable employment. You will manage a caseload of clients, coordinating internal support specialists and external organizations to deliver a high-quality service.
Key Responsibilities
1. Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment.
2. Use industry-leading assessment technology to identify client goals, ambitions, and barriers to employment.
3. Provide coaching and mentoring to clients, including job search support when they are job ready.
4. Identify, structure, and recommend training solutions to meet specific learning needs.
5. Maintain knowledge of the local labour market and work closely with specialist services to assist clients in their journey towards employment.
6. Achieve daily and monthly contractual KPI targets, managing a caseload of clients.
Requirements
* Strong customer service and administration experience.
* Dynamic and adaptable personality with excellent decision-making skills and problem-solving abilities.
* Highly self-motivated with the ability to work in an office and remotely as part of a team.
* Ability to build rapport and trust with clients, motivating them to achieve change.
* Excellent communication and interpersonal skills.