Job Description:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity.
The Supply Chain Specialist II role is a versatile and key role within a global aviation services supply chain organization operating on a 24/7/365 basis. Responsible for maintaining Target Stock Levels throughout a network of airline service locations, repair shops and distribution centers. Activity includes managing material forecasts and taking actions to provision new stock and manage reverse logistics processes for repairable stock to achieve stock availability objectives at the lowest cost and within applicable service level agreement requirements.
This role requires leveraging service parts optimization system to achieve target stock objectives across global network of aircraft service locations, repair shops, and distribution centers, while managing supply exceptions as they occur. Analyze applicable supply chain data to validate recommendations of planning system while overriding demand projections when needed based on analytics and situational awareness. Take proactive actions to maintain stock objectives across network of global stocking locations through management of reverse logistics and prioritization of parts repairs, new parts purchases, and site to site stock transfers in order to meet commercial obligations.
Act as first point of contact with both external and internal customers to meet and resolve a wide range of customers supply chain related parts needs and issues. Receive, review and process customer new parts purchase orders while offering alternative solutions such as parts loans, exchanges, access to used parts when new parts supply may not provide the best solution to meet customer needs. Coordinate product deliveries with Customs group and third-party suppliers to ensure on-time delivery of customer orders per PAC commitment dates.
Solid knowledge of ERP type systems plus Microsoft Office suite with emphasis on strong Excel skills. Flexible, multi-task oriented and adaptable to changing priorities. Demonstrated customer service skills around positive communication, detail orientation, successful customer issue resolution. Excellent written and verbal communication skills with ability to interact with a diverse multi-level organization and global customer base.
We are looking for individuals who can work independently or with a team during work period to actively monitor and resolve roadblocks across a wide range of topics to meet Service Level Agreement, SLA objectives. Ensure that all Aviation Authority requirements are adhered to, pursuant to customer and PAC Quality requirements. Accurately maintain wide range of data inputs and records.