Customer Success Partner Advisor with German, Galway
Client:
SAP
Location:
Galway, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3f4d957d5150
Job Views:
151
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you'll do:
1. This customer-focused role delivers consistent support and guidance around business strategy and transformation topics after the sales cycle has been completed. The role focuses on relationship-building and proactive support activities that, in turn, promote overall customer satisfaction, product adoption, retention, and renewals.
2. Work with customer assignments located in the EMEA region.
3. Develop a trusted relationship with key stakeholders and decision makers, understand and respond to customer needs bringing the customers value into focus.
4. Understand key elements of the customer's environment and Cloud strategy.
5. Define and drive a targeted goal-based support engagement plan.
6. Provide personalized Quarterly Release Review to support customers in developing an appropriate strategy that maximizes feature adoption.
What you bring:
* You have a proven record of successful account management, you are a proactive learner and creative problem solver who thrives in a fast-paced environment.
* You enjoy interactions that lead to ultimate customer success and satisfaction.
* You are detail-oriented, particularly with communication and documentation.
* Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers.
* An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations, and operations phases for cloud, standalone, or Hybrid (e.g., Cloud and On-premise).
* Knowledge of SAP Preferred Success.
* Previous Customer Success Management experience is a requirement.
* Previous experience working globally within dynamic teams.
* Knowledge of SAP Cloud solutions is an advantage.
Meet your team:
The Customer Success Team strives to further improve our innovative service portfolio and our customer engagement programs. By increasing our delivery efficiency, we aim to increase business outcome for customers and accelerate time to value.
We operate a Hybrid working environment where our Pledge to Flex model allows for Flexible Working options. This position can be based in the Galway or Dublin locations. Please click on this to discover the vast array of benefits made available to SAP employees.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
#J-18808-Ljbffr